
Customer Experience Training Programs for Front Line Staff
Ensure your staff understand how their behaviour links to customer experience and satisfaction
What client questions will it answer?
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How can I improve customer satisfaction?
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How can I make sure my staff understand the role they play in keeping our customers satisfied and loyal?
Who will benefit from it?
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Front line staff
What is the format?
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Half-day workshop
This half-day training workshop provides staff with the key insights into how they can deliver exceptional customer service to their customers – whether it's over the phone, in stores or as part of an organisation’s back-office operations. Attendees will develop a comprehensive understanding of:
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linking customer service practices to your organisation's values
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defining best practice customer experience
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aligning the customer experience to your brand
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delivering exceptional customer service.