Customer Experience Training Programs for Front Line Staff

Ensure your staff understand how their behaviour links to customer experience and satisfaction

 

What client questions will it answer?

• How can I improve customer satisfaction?

• How can I make sure my staff understand the role they play in keeping our customers satisfied and loyal?

 

Who will benefit from it?

• Front line staff

 

What is the format?​

• Half-day workshop

 

This half-day training workshop provides staff with the key insights into how they can deliver exceptional customer service to their customers – whether it's over the phone, in stores or as part of an organisation’s back-office operations.  Attendees will develop a comprehensive understanding of:

• linking customer service practices to your organisation's values

• defining best practice customer experience

• aligning the customer experience to your brand

• delivering exceptional customer service.