Customer Experience Training Programs for Front Line Staff

Ensure your staff understand how their behaviour links to customer experience and satisfaction


What client questions will it answer?

  • How can I improve customer satisfaction?

  • How can I make sure my staff understand the role they play in keeping our customers satisfied and loyal?


Who will benefit from it?

  • Front line staff


What is the format?​

  • Half-day workshop


This half-day training workshop provides staff with the key insights into how they can deliver exceptional customer service to their customers – whether it's over the phone, in stores or as part of an organisation’s back-office operations.  Attendees will develop a comprehensive understanding of:

  • linking customer service practices to your organisation's values

  • defining best practice customer experience

  • aligning the customer experience to your brand

  • delivering exceptional customer service.

Want to develop your staff and shift your organisation from good to great CX? Isabella and her team can help you achieve all this and more.

Level 14, 330 Collins Street

Melbourne, VIC, 3000


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