Delivering Customer Experience in a Cost Effective Manner

Provide the best possible customer experience using tools and techniques already available


What client questions will it answer?

  • How can I improve customer experience without spending a fortune?

  • How can I use the people and tools already available to me to improve customer experience?


Who will benefit from it?

  • Front line managers

  • Channel managers

  • Contact centre quality managers


What is the format?​

  • One-day workshop


This one-day workshop demonstrates innovative ways to understand, create and manage the customer experience in all channels. Attendees will develop a comprehensive understanding of:

  • customer experience drivers

  • understanding the customer

  • designing the experience and making it consistent

  • leveraging low-cost channels

  • expectation management

  • empowering and engaging staff

  • metrics and benchmarking

  • customer feedback management.


As a result of this course, attendees will have an understanding of leading a customer focused team.  The interactive training program includes a presentation, followed by interactive breakout sessions, providing participants with the opportunity to practically apply their learning.

Want to develop your staff and shift your organisation from good to great CX? Isabella and her team can help you achieve all this and more.

Level 14, 330 Collins Street

Melbourne, VIC, 3000


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