Diversity

Give staff the knowledge and tools to understand and respect diversity in the workplace and in your customer base

 

What client questions will it answer?

  • How can I make sure my staff are comfortable with diversity in the workplace and amongst our customers?

  • How can I educate my staff about the benefits of diversity?

 

Who will benefit from it?

  • Front line staff

  • Team leaders

  • Managers

 

What is the format?​

  • Half-day workshop

 

This half-day training program is aimed at front line customer service staff at improving their ability to understand diversity – both in the workplace with colleagues and with customers.

The training program objectives include enabling participants to:

  • understand diversity and the benefits, as well as challenges of working with people from a diverse background (both the employee and the customer)

  • gain awareness of their own perspective and any biases they may have, and how these can play out in employee relationships, within teams and through customer interactions

  • understand how diversity can positively enhance the customer experience

  • discover tools they can adopt to become aware of their own values, beliefs and biases.

 

As a result of this course, attendees will have an enhanced understanding of diversity in the workplace.

Note: This course can be modified for Managers and includes modules relating to managing in a diverse environment.

Want to develop your staff and shift your organisation from good to great CX? Isabella and her team can help you achieve all this and more.

Level 14, 330 Collins Street

Melbourne, VIC, 3000

Australia

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