Digital Strategy and Implementation
We all know that to compete effectively, we need to have the best possible digital customer interface and for some organisations a...
Voice of Customer Program
Last month we featured customer journey mapping as a foundation piece in maximising customer experience. This month we look at a Voice of...
Press Release: Good to Great CX - Customer Experience Strategy to Execution
It's strange taking a break from writing the last few paragraphs of my book 'Good to Great CX - Customer Experience Strategy to...
