While all students struggle from time to time to motivate themselves, typically it is students from lower socio-economic backgrounds, those without family support, and those who are the first in their family to attend higher education who struggle the most. They are also the most likely to drop out before completing their studies. Most universities are aware of these statistics and already have mentoring programs in place. But how can these programs be more effective? What

TAFE NSW has recently embarked on a transformation journey to transition from ten independent TAFE NSW Institutes to one TAFE NSW. As part of this journey, Isabella was a keynote speaker at a conference focusing on “Building Relationships for Learner Success” for approximately 500 TAFE NSW stakeholders. Her presentation titled “Transforming the Customer Experience from Good to Great” focussed on key themes from her book ‘Good to Great CX’. She covered ideas on how to keep

Customer Experience is front of mind in every organisation. If you are not thinking about CX for your customers, your competitors are. In a recent edition of CMO magazine, journalist Azadeh Williams article titled 'Complacency kills CX: lessons learnt from the Aussie retail meltdown' discusses why local retailers need to up their CX game to survive. A lot of the key points in the article are relevant across all industries so definitely worth reading The article has quotes