Building our people’s capability along with a customer-centric mindset has become a key focus for businesses, as brands compete to increase customer loyalty and improve end to end customer experience. Employees are a critical piece in the CX jigsaw puzzle. It’s not possible to improve customer outcomes such as satisfaction and loyalty if employees are not motivated to provide great end to end CX. Companies that want to improve their CX need to focus on how to improve employ
Preparing for an interview takes a lot more than Googling a list of interview questions. You have to make a great first impression that starts with the initial contact, the CV. As you would expect you will also need to know your script before coming on stage (do all the research you can on the company and role). When you do get the all important audition, you will need to be ready with your script and look the part (no wrinkled outfits in this scene).
To help you get ready
It is a normal practice for leading organisations regularly verify their existing capability against a structured framework. They can achieve this by calibrating their performance against a maturity model to identify any gaps or potential areas of opportunity to improve.
The answer to these important questions may not be that hard to solve.
As a customer Experience professional, you will always be striving to build a fitter, faster organisation focused on delivering Gre