An interesting study was published by Microsoft about how our attention spans have changed over the past few years and is decreasing rapidly as our busy lives and focus keeps changing. Not comforting news when you consider the challenge of being noticed over other job applicants. We live in a technology-driven world which is constantly changing, updating and improving - where we consume mass amounts of information in short bits of text, via social media status updates and qu
2018 will see the digital age of artificial intelligence and cognitive computing arrive and it will up-end the market, drastically altering every customer experience across all industries. All CX practitioners need a plan for how they are going to adapt – or face getting left behind in the analogue dust.
Or, more than likely, 2018 is going to be less dramatic.
All of the research and data suggests that at least 50% of Tier 1 organisations are already at the beginning/plan