Wednesday 7 March 2018 at 10:00am (AEDT) How do you attract and retain customers in a world where they’re writing the rules? Businesses must now operate in a highly contested global marketplace where customers demand a personalised experience across multiple channels. Customer experience has evolved rapidly as digital technology has advanced. At a time when customers have far more choice of channels and providers, loyalty is no longer a given — it must be won. Join Isabella

Exceed Global, an iconic Australian customer experience (CX) advisory and solutions firm, is pleased to announce that the Board of Directors has appointed Debra Adams as Chief Executive Officer effective 8 February 2018. Debra succeeds Isabella Villani, who will now assume the role of Company Director and Chief Customer Officer. Debra Adams joined Exceed Global in 2017, as General Manager in NSW after successfully running her own consulting business for 11 years. She has ex

Debra Adams – Chief Executive Officer Debra Adams joined Exceed Global in 2017, as General Manager in NSW after successfully running her own consulting business for 11 years. She has extensive experience in management consulting, namely her executive role as regional Director NSW for SMS Management and Technology. As a highly experienced IT and business consultant, Debra has worked in some of the Australia’s largest organisations including NAB, Westpac, MLC, Macquarie Bank,

We recently worked with a client who had experienced significant growth over recent years but had not put the customer at the centre of its strategy. The retailer was seeking facilitators with a strong CX background to work with key stakeholders to understand the current state customer strategy, provide insights to industry best practice and identify a desired future state and next steps. In a highly competitive industry, the retailer was not delivering an optimal customer

When you’re looking for a new role, you are your own Jerry Maguire! When speaking to recruiters, people in your network and hiring managers, you literally have seconds to make an impact. Being able to sum up unique aspects of your ability and potential that excites others is a fundamental skill. Yet many executives pay little attention to the continuing development of your Brand Statement. Your Brand Statement is arguably the most important tool to have in your job search