Research Research is critical to performing well in the interview. Review company and industry websites, articles and annual reports and make sure you have a good understanding of the organisation’s products, services, location(s), size, financial situation and growth potential. Speak to as many people who work for the organization as you can to get a real world view of the company (sort facts from individual opinions). LinkedIn can be a good place to research the intervie

A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as implemented many changes at a board and executive level to ensure the organisation’s strategy was aligned to the recently developed CX strategy. As part of this journey, the retailer recognised the importance of empowering staff to embrace this change. It identified deficiencies in the skill level of the current workforce and wanted to create a sma