Keep up to date with industry expertise and insights from the Exceed Global team.

July 18, 2018

The constantly evolving nature of technology presents a massive challenge for those charged with developing strategy in business today. Whereas, a generation ago the technolo...

July 15, 2018

Your organisation made the decision to outsource a part or all of it’s customer facing interactions, evaluating several potential outsourcing providers and selecting the best...

April 26, 2018

Customer journey mapping is about understanding what motivates your customers – what their needs may be, their hesitations and fears. The goal being able to align what they w...

March 26, 2018

At Exceed Global, we often come across organisations measuring churn (customers leaving) purely from a lost revenue perspective. Failing to find out and quantify why customer...

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Customer Journey Mapping Training

May 30, 2018

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