RESEARCH & ADVISORY
NEWS & KNOWLEDGE
July 18, 2018
The constantly evolving nature of technology presents a massive challenge for those charged with developing strategy in business today. Whereas, a generation ago the technolo...
July 15, 2018
Your organisation made the decision to outsource a part or all of it’s customer facing interactions, evaluating several potential outsourcing providers and selecting the best...
April 26, 2018
Customer journey mapping is about understanding what motivates your customers – what their needs may be, their hesitations and fears. The goal being able to align what they w...
March 26, 2018
At Exceed Global, we often come across organisations measuring churn (customers leaving) purely from a lost revenue perspective. Failing to find out and quantify why customer...
Customer Journey Mapping Training
May 30, 2018