Customer Journey Mapping Champions
A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as...
G-Summit Melbourne ~ Genesys
Genesys G-Summit - Be part of Australia's CX event G-Summit Melbourne is returning for 2018, gathering visionaries, partners and industry...
Call Control Techniques: The Overall Picture
Ensure your contact centre staff have the skills to manage calls successfully As a leader, do you find yourself asking the following...
Customer Journey Mapping Training
Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer...
Update from the CEO
Welcome to my first update as CEO of Exceed Global. I am relishing the opportunity to meet as many of our followers as possible and am...
Global Webinar: Good to Great CX
Wednesday 7 March 2018 at 10:00am (AEDT) How do you attract and retain customers in a world where they’re writing the rules? Businesses...
Exceed Global Board Appoints New Chief Executive Officer
Exceed Global, an iconic Australian customer experience (CX) advisory and solutions firm, is pleased to announce that the Board of...
Exceed Global - New Appointments
Debra Adams – Chief Executive Officer Debra Adams joined Exceed Global in 2017, as General Manager in NSW after successfully running her...
Transforming CX from Good to Great at TAFE NSW
TAFE NSW has recently embarked on a transformation journey to transition from ten independent TAFE NSW Institutes to one TAFE NSW. As...
Education: The Great CX And EX Secret!
Customer Experience is front of mind in every organisation. If you are not thinking about CX for your customers, your competitors are. ...
