Energise your CX
Exceed is proud to have hosted Helen Burt, ex Chief Customer Officer at US’s Pacific Gas & Electric (PG&E) in the first of our Global...
The Power of a Strong Professional Social Media Profile
The prevalence of social media is a force to be reckoned with in our current society, as individuals are utilising a growing number of...
The new "flighty customer"
As we all know, creating happy customers has never been more important than it is today. With near-universal communication over digital...
Drivers for Customer Expectations
The factors that drive customer expectations are constantly changing, but there are some points that turn up whenever customers are asked...
Press Release: Good to Great CX - Customer Experience Strategy to Execution
Good to Great CX is a ground-breaking new book on the hot business topic of Customer Experience (CX). Writing with passion and humour,...
Voice of Customer Program
Last month we featured customer journey mapping as a foundation piece in maximising customer experience. This month we look at a Voice of...
Press Release: Good to Great CX - Customer Experience Strategy to Execution
It's strange taking a break from writing the last few paragraphs of my book 'Good to Great CX - Customer Experience Strategy to...
