Keep up to date with industry expertise and insights from the Exceed Global team.

April 18, 2019

'It’s difficult enough just to keep up with what’s going on in the fastchanging CX world. But read this book and you might be able to get a little bit ahead of your own compe...

October 25, 2018

Thanks to advances in technology, the customers are now in charge of the marketplace

September 20, 2018

In my book Good to Great CX, when I talk about NPS, I talk about ‘loyalty beyond reason’ or a score of 11 on a 10-point scale. This is the kind of loyalty that persuades peop...

July 18, 2018

There are two main schools of thought surrounding this question: (i) those who think ownership lies with Operations and (ii) those who think IT should be leading the charge....