RESEARCH & ADVISORY
NEWS & KNOWLEDGE
August 13, 2018
A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as implemented many changes at a board and execu...
July 15, 2018
Genesys G-Summit - Be part of Australia's CX event
G-Summit Melbourne is returning for 2018, gathering visionaries, partners and industry thought leaders from around the count...
July 11, 2018
Ensure your contact centre staff have the skills to manage calls successfully
As a leader, do you find yourself asking the following questions:
How can I help our people c...
May 30, 2018
Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer experience, organisations must understand...
March 26, 2018