Keep up to date with industry expertise and insights from the Exceed Global team.

October 25, 2018

Thanks to advances in technology, the customers are now in charge of the marketplace

August 13, 2018

A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as implemented many changes at a board and execu...

July 11, 2018

Ensure your contact centre staff have the skills to manage calls successfully

As a leader, do you find yourself asking the following questions:

  • How can I help our people c...

May 30, 2018

Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer experience, organisations must understand...

April 26, 2018

Customer journey mapping is about understanding what motivates your customers – what their needs may be, their hesitations and fears. The goal being able to align what they w...

March 26, 2018

At Exceed Global, we often come across organisations measuring churn (customers leaving) purely from a lost revenue perspective. Failing to find out and quantify why customer...

January 30, 2018

An omnichannel approach shifts attention from the individual channels to the relationship between them, which is becoming increasingly integrated. People/Customers are inhere...

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Customer Journey Mapping Training

May 30, 2018

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