RESEARCH & ADVISORY
NEWS & KNOWLEDGE
October 25, 2018
Thanks to advances in technology, the customers are now in charge of the marketplace
August 13, 2018
A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as implemented many changes at a board and execu...
July 11, 2018
Ensure your contact centre staff have the skills to manage calls successfully
As a leader, do you find yourself asking the following questions:
How can I help our people c...
May 30, 2018
Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer experience, organisations must understand...
April 26, 2018
Customer journey mapping is about understanding what motivates your customers – what their needs may be, their hesitations and fears. The goal being able to align what they w...
March 26, 2018
At Exceed Global, we often come across organisations measuring churn (customers leaving) purely from a lost revenue perspective. Failing to find out and quantify why customer...
January 30, 2018
An omnichannel approach shifts attention from the individual channels to the relationship between them, which is becoming increasingly integrated. People/Customers are inhere...
Customer Journey Mapping Training
CX E-News - December Edition
December 19, 2019
Company and Customer Creating together
May 1, 2019
"The Red Queen Effect"
April 18, 2019