RESEARCH & ADVISORY
NEWS & KNOWLEDGE
November 29, 2016
The factors that drive customer expectations are constantly changing, but there are some points that turn up whenever customers are asked what matters to them. Here are some...
September 29, 2016
Good to Great CX is a ground-breaking new book on the hot business topic of Customer Experience (CX). Writing with passion and humour, leading industry strategist Isabella Vi...
July 29, 2016
Last month we featured customer journey mapping as a foundation piece in maximising customer experience. This month we look at a Voice of the Customer (VoC) Program, where an...
It's strange taking a break from writing the last few paragraphs of my book 'Good to Great CX - Customer Experience Strategy to Execution' to get into 'newsletter' writing mo...
Customer Journey Mapping Training
May 30, 2018