Keep up to date with industry expertise and insights from the Exceed Global team.

November 29, 2016

The factors that drive customer expectations are constantly changing, but there are some points that turn up whenever customers are asked what matters to them. Here are some...

September 29, 2016

Good to Great CX is a ground-breaking new book on the hot business topic of Customer Experience (CX). Writing with passion and humour, leading industry strategist Isabella Vi...

July 29, 2016

Last month we featured customer journey mapping as a foundation piece in maximising customer experience. This month we look at a Voice of the Customer (VoC) Program, where an...

July 29, 2016

It's strange taking a break from writing the last few paragraphs of my book 'Good to Great CX - Customer Experience Strategy to Execution' to get into 'newsletter' writing mo...

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