RESEARCH & ADVISORY
NEWS & KNOWLEDGE
August 13, 2018
A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as implemented many changes at a board and execu...
July 11, 2018
Ensure your contact centre staff have the skills to manage calls successfully
As a leader, do you find yourself asking the following questions:
How can I help our people c...
May 30, 2018
Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer experience, organisations must understand...
Customer Journey Mapping Training
CX E-News - December Edition
December 19, 2019
Company and Customer Creating together
May 1, 2019
"The Red Queen Effect"
April 18, 2019