Keep up to date with industry expertise and insights from the Exceed Global team.

August 13, 2018

A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as implemented many changes at a board and execu...

July 11, 2018

Ensure your contact centre staff have the skills to manage calls successfully

As a leader, do you find yourself asking the following questions:

  • How can I help our people c...

May 30, 2018

Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer experience, organisations must understand...

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Customer Journey Mapping Training

May 30, 2018

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