Drivers for Customer Expectations
The factors that drive customer expectations are constantly changing, but there are some points that turn up whenever customers are asked...
Press Release: Good to Great CX - Customer Experience Strategy to Execution
Good to Great CX is a ground-breaking new book on the hot business topic of Customer Experience (CX). Writing with passion and humour,...
Voice of Customer Program
Last month we featured customer journey mapping as a foundation piece in maximising customer experience. This month we look at a Voice of...
Press Release: Good to Great CX - Customer Experience Strategy to Execution
It's strange taking a break from writing the last few paragraphs of my book 'Good to Great CX - Customer Experience Strategy to...
