
Customer Journey Mapping Champions
A national retailer who had recognised the need to focus on customer had recently appointed a Chief Customer Officer, as well as...

Call Control Techniques: The Overall Picture
Ensure your contact centre staff have the skills to manage calls successfully As a leader, do you find yourself asking the following...

Customer Journey Mapping Training
Every customer is on a journey, yet many companies treat each customer interaction as if it's an isolated event. To improve customer...