Before embarking on big change, understanding how you operate today is essential. Process mapping gives you a solid baseline to leap from.
Process Mapping and Baseline
The first step for any process mapping engagement is to develop a Process Register confirming the scope and effort required to perform the detailed process mapping. This provides a single source of truth to identify the prioritised processes for detailed mapping.
Once the Process Register has been complete, Exceed deploys its Promapp subject matter experts to empower the client with access to industry best practice process mapping capability to map the prioritised processes.
Exceed Global's CXMM typically involves the following approach:
diagnostic (clients can choose to limit the scope of the engagement dependent on their business requirements)
leveraging the findings of the diagnostic, Exceed will design a Roadmap providing direction around opportunities to uplift the clients organsiational capability
work with the client to implement end execute on the initiatives devised in the Roadmap