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Join date: Nov 16, 2020
Posts
Dec 19, 2019
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3 min
CX E-News - December Edition
With Christmas and the end of 2019 fast approaching, this time lends itself to one of reflection and gratitude. I hope you take time out...
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Oct 25, 2018
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4 min
Power to the purchaser
Thanks to advances in technology, the customers are now in charge of the marketplace
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Sep 20, 2018
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1 min
NPS & Beyond
In my book Good to Great CX, when I talk about NPS, I talk about ‘loyalty beyond reason’ or a score of 11 on a 10-point scale. This is...
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Isabella Villani
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