Promoting Self Service Channels

Give staff the confidence to promote self service to your customers


What client questions will it answer?

  • How can I get my staff to help increase use of self service?

  • How can I improve my staff’s understanding of the benefits of self service?


Who will benefit from it?

  • Front line staff


What is the format?​

  • Half-day workshop


This half-day program is aimed at equipping front line staff, particularly contact centre agents, with the knowledge and skills to effectively promote self-service channels.

Topics include:

  • investigating the customer’s ability to access self-service tools

  • discovering the customer’s propensity to utilise self-service

  • educating the customer on how to use self-service online or over the phone

  • promoting the benefits of self-service, including 24/7 access, no wait times and the simplicity and convenience of the customer being able to manage their own account.


As a result of this course, attendees will have the ability to promote self service channels and educate customers on how to use them.

Want to develop your staff and shift your organisation from good to great CX? Isabella and her team can help you achieve all this and more.

Level 14, 330 Collins Street

Melbourne, VIC, 3000


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