Global Webinar: Good to Great CX
Wednesday 7 March 2018 at 10:00am (AEDT)
How do you attract and retain customers in a world where they’re writing the rules? Businesses must now operate in a highly contested global marketplace where customers demand a personalised experience across multiple channels. Customer experience has evolved rapidly as digital technology has advanced. At a time when customers have far more choice of channels and providers, loyalty is no longer a given — it must be won.
Join Isabella Villani and Simon Bennett of Exceed Global and Gauthier Delmee of Cyara, to talk about what it means to go from Good to Great CX.
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For copies of Isabella Villani’s book, Good to Great CX – CX Strategy to Execution, visit www.goodtogreat.com.
If you are interested in engaging Isabella to present on CX to your organisation, please do not hesitate to contact us.
Director & CEO
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