Ensure your contact centre staff have the skills to manage calls successfully
As a leader, do you find yourself asking the following questions:
This one-day workshop provides practical skills for contact centre staff. The course covers the following key concepts:
As a result of this course, attendees will have an enhanced understanding of how to manage customer enquiries politely, efficiently and effectively.
The program brings to life key themes in Isabella’s book ‘Good to Great CX’ and provides your team with the confidence and knowledge to provide a great employee experience (EX) and customer experience (CX).
Director & CEO
0407 889 987
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