Isabella Villani

Leading CX Expert

Isabella Villani is an industry expert in customer experience, employee experience, business transformation and Omni channel strategy. She is the Company Director and Chief Customer Officer at Exceed Global and her book, Good to Great CX: Customer Experience Strategy to Execution was published globally in September 2016 by Major Street Publishing and is available on Amazon, Book Depository and ibooks on both hard copy and ebook formats.

How does Isabella engage?

Clients often leverage Isabella’s extensive experience and she is often engaged to deliver keynote presentations across various industries, including banking and finance, telecommunications, health, infrastructure and resources, utilities, government and not-for-profit organisations.  More recently, Isabella has been engaged to present a keynote at the Local Government Professional and Quadient (formerly GMC) annual conferences, chaired a CX panel of financial services executives at the Verint conference, as well conference presentations annually at the Interactive Intelligence annual conferences for the last four consecutive years.


Isabella also frequently presents to senior leadership teams regarding CX. Typically, Isabella will:

  • facilitate a CX Ideation Workshop for the senior leadership team (this is more of an interactive session which has the senior leaders involved in ideating what great CX looks like for their organisation); or

  • present a keynote to the senior leadership team (or other nominated staff) around thought leadership in the CX space.  


It depends on the clients requirements and the desired allotted time for the speaking engagement, she can tailor a presentation or workshop to meet your needs.


Please click the following link for our youtube channel that has some videos demonstrating some of the work Isabella has previously delivered as well as event photos on Exceed Global’s Facebook page.  

Want to inspire your team and clients to care about CX? Isabella has been leading the conversation with some of Australia's biggest and best known brands.

Past Speaking Engagements
Pullman Conference Room
Citadines on Bourke