Training your people is an essential part of delivering great CX.  Ideally, you want your staff to recognise customers' problems, offer best-practice solutions, and even detect problem areas in advance. 

Isabella and her team can tailor training programs and workshops to meet the needs of your organisation and its people. The training programs and workshops consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. The programs bring the Good to Great CX ‘how-to’ guide to life, leveraging industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.

Training programs and workshops can consist of a number of themes including:

  • Drivers of customer satisfaction 

  • CX ecosystem in council

  • Focus on ‘care’

  • Delivering better Customer Experiences

  • Becoming Customer Centric

  • Reduce customer effort

  • Staff engagement and keeping customers satisfied and loyal

  • How to get an improvement in NPS scores

  • Improvements in quality

  • Managing stressful situations

  • Basic do’s and don'ts 

Contact Isabella to discuss how she can develop your staff and shift your organisation from good to great.

Want to develop your staff and shift your organisation from good to great CX? Isabella and her team can help you achieve all this and more.

Training Programs

01

Leading High Performance Teams

02

Customer Experience Fundamentals for leaders

03

Customer Journey Mapping for Business Professionals

04

Delivering Customer Experience in a Cost Effective Manner

05

Using Data to Drive Operational Efficiency and Best Practice

06

NPS: Beyond Scoring to Innovation and Best Practice

07

Customer Experience Training Programs for Front Line Staff

08

Managing Customers Effectively

09

Communication Skills

10

Call Control Techniques: The Overall Picture

11

Diversity

12

Promoting Self-Service Channels

Level 14, 330 Collins Street

Melbourne, VIC, 3000

Australia

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