Training your people is an essential part of delivering great CX.  Ideally, you want your staff to recognise customers' problems, offer best-practice solutions, and even detect problem areas in advance. 

Isabella and her team can tailor training programs and workshops to meet the needs of your organisation and its people. The training programs and workshops consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. The programs bring the Good to Great CX ‘how-to’ guide to life, leveraging industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.

Training programs and workshops can consist of a number of themes including:

  • Drivers of customer satisfaction 

  • CX ecosystem in council

  • Focus on ‘care’

  • Delivering better Customer Experiences

  • Becoming Customer Centric

  • Reduce customer effort

  • Staff engagement and keeping customers satisfied and loyal

  • How to get an improvement in NPS scores

  • Improvements in quality

  • Managing stressful situations

  • Basic do’s and don'ts 

Contact Isabella to discuss how she can develop your staff and shift your organisation from good to great.

Want to develop your staff and shift your organisation from good to great CX? Isabella and her team can help you achieve all this and more.

Training Programs


Leading High Performance Teams


Customer Experience Fundamentals for leaders


Customer Journey Mapping for Business Professionals


Delivering Customer Experience in a Cost Effective Manner


Using Data to Drive Operational Efficiency and Best Practice


NPS: Beyond Scoring to Innovation and Best Practice


Customer Experience Training Programs for Front Line Staff


Managing Customers Effectively


Communication Skills


Call Control Techniques: The Overall Picture




Promoting Self-Service Channels

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Melbourne, VIC, 3000


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